Terms & Conditions

Terms & Conditions

Welcome to NorraVilla! These Terms & Conditions (“Terms”) govern your use of our website and webshop and your purchase of products from us. By accessing or using our website, placing an order, or interacting with our services, you agree to be bound by these Terms.

Please read them carefully. If you do not agree with any part of these Terms, please do not use our services.

1. General Information

This website is owned and operated by NorraVilla (“we,” “us,” “our,” “NorraVilla”). We are committed to providing quality linen products, exceptional service, and a secure online shopping experience.

These Terms apply to all purchases made through our webshop, including bespoke and personalised products.

2. Orders, Acceptance & Product Availability

  • All orders are subject to acceptance and availability.

  • We reserve the right to refuse or cancel any order for reasons including product availability, errors in pricing or product information, or suspicion of fraudulent activity.

  • Once your order is accepted, you will receive an order confirmation by email.

3. Prices & Payment

  • All prices are listed in the currency shown on the webshop and are exclusive of taxes, unless otherwise indicated.

  • We accept major credit/debit cards and secure online payment services where available.

  • Payment is processed at the time of order. If payment cannot be authorised, the order will not be accepted.

4. Custom & Bespoke Products

  • Bespoke and personalised products are made specifically for you based on information and measurements provided.

  • Before production begins, we may contact you for clarification regarding specifications.

  • Because bespoke items are customised, returns may be restricted or subject to additional terms. Please refer to our Return Policy (below) for details.

5. Shipping & Delivery

  • We aim to dispatch orders promptly in accordance with delivery estimates shown at checkout and on product pages.

  • Delivery times are estimates and not guaranteed. Delays may occur due to customs, postal service conditions, or other unforeseen events beyond our control.

  • Risk passes to you when the items are delivered to your nominated address.

6. Returns, Exchanges & Refunds

  • You may return most items within the timeframe specified in our Return Policy, provided they are unused, unwashed, and in original condition.

  • Custom, bespoke, or personalised items may not be eligible for return or may require special terms — please refer to the relevant product details and return guidance.

  • Refunds will be issued to your original payment method after inspection of returned goods.

  • For full details about return procedures, eligibility, and timelines, please see our Return Policy section.

7. Intellectual Property

  • All content on this website — including text, images, graphics, logos, product designs, and trademarks — is owned or licensed by NorraVilla.

  • You may not copy, reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

  • To the fullest extent permitted by applicable law, NorraVilla, its directors, employees, and partners shall not be liable for indirect, incidental, special, or consequential damages arising from your use of this website or products purchased from us.

  • Our total liability in connection with any order will not exceed the price paid for such order.

9. Privacy & Personal Data

  • We respect your privacy and handle your personal data in accordance with our Privacy Policy.

  • By using our webshop and services, you consent to the collection and use of your information as described in our Privacy Policy.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the country/region where NorraVilla operates. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in that location.

11. Changes to Terms

We may update these Terms from time to time. When changes are made, we will revise the “Last Updated” date at the top of this document and post the updated Terms on our website. Your continued use of the site or purchase of products after such updates means you accept the revised Terms.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

NorraVilla
— Email: info@norravilla.com
— Address: Saltalankiu 68, 76218 Siauliai, Lithuania
— Customer Support Hours: (e.g., Mon–Fri, 9am–5pm CET)

✨ Thank you for choosing NorraVilla — where quality craftsmanship and timeless design meet thoughtful service.